| Target Audience |
Service Advisors, Service Managers, Parts Managers, Lead Technicians, Service Cashiers, Body Shop Estimators, General Managers, Dealer Principals. |
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| Course Objective |
Improve dealership performance through Service associates learning the processes and actions required to become Professional Service Sellers earning the levels of income they desire. |
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| Course Description |
A two-day comprehensive course covering the Service Sales process step-by-step, concluding with a 25-question final exam. |
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| Course Agenda |
Service’s impact on dealership profits
Why customers defect to the corner garage
Advantages of the Dealership Service Department
Factors that affect repeat and referral Service business
Big ED
Selling the Sizzle
The Service Road to the Sale
- Prospecting
- Meet & Greet
- Investigation
- The Close
- Turnover
- Re-delivery
- Follow up
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To register for this class, click here to go the calendar, select the class you would like to attend, verify space available and register for that class. |
